Refund policy

Return & Refund Policy

We want you to love your Motifé piece. If something isn’t quite right, we’re here to help.

Returns

We offer a 30-day return policy. This means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

  • unused and in original condition

  • in original packaging

  • accompanied by proof of purchase

To start a return, please contact us at info@motifecase.com.
If your return is approved, we will provide instructions on how to send your item back.

Items sent back without prior approval will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Original shipping fees (if any) are non-refundable.

Damages & Issues

Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us within 7 days of delivery at info@motifecase.com, and we will make it right.

Exchanges

We currently do not offer direct exchanges.
To receive a different item, please return your original purchase and place a new order.

Non-Returnable Items

We do not accept returns on:

  • sale items

  • gift cards

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at info@motifecase.com.

Currently, we only ship within the United States.

If you have any questions, feel free to reach out to us anytime at info@motifecase.com.

— Motifé